INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is a Kamado grill?

It is a round, egg-shaped ceramic grill inspired by the Japanese mushikamado. Its ceramic design allows for superior heat retention, reaching temperatures up to 400°C.

What can I cook in a TopKamado?

It is highly versatile. You can use it for grilling, smoking, roasting, and baking (including pizza, bread, cookies, and pies).

How long does it take to start?

The grill is typically ready for cooking within 15 minutes of lighting the charcoal.

How do I control the temperature?

Temperature is regulated via adjustable air intake vents at the bottom and hood vents at the top.

Is it fuel-efficient?

Yes. Because it is a sealed ceramic unit, it retains heat exceptionally well and requires less charcoal than traditional grills. You can even extinguish the charcoal by closing the vents to reuse it for your next session.

Warranty & Parts
  1. TopKamado offers a tiered warranty for the original purchaser:
  2. Ceramic Parts: 20-year warranty on standard ceramic components.
  3. Metal Parts: 1-year limited warranty (covers top vent, base, hinge, grate, and draft door). Note: This does not cover surface rust or oxidation unless structural integrity is compromised.
  4. Accessories & Gauges: 1-year limited warranty on the thermometer, bamboo side tables, handles, and optional accessories.
  5. Quick-Wear Parts: The felt gasket is covered for 3 months.
  6. Important: Using lighter fluid or flammable liquids inside the ceramic unit will void the warranty.
Support & Maintenance
  • Where is TopKamado located? Their physical address is Faneromenis 121, Larnaca, Cyprus.
  • How can I contact them? You can call or text +357 99 59 33 24. They are open 7 days a week, but it is recommended to call for an appointment.
  • How do I clean it? Most models feature a slide-out ash drawer or easy-access bottom vent for ash removal. The exterior can be wiped down, and high-heat "self-cleaning" (burning off residue) is a common practice for the interior.
  • Can I use it in bad weather? Yes, the ceramic walls are weather-resistant and can withstand rain and cold, though it is recommended to use a protective cover when not in use.
Ordering & Delivery
  • Do they offer delivery? Yes, delivery is available. While specific timelines depend on stock, they often offer "Cash on Delivery" (COD) options alongside credit card payments.

  • What if an item is missing? You should contact customer support immediately via their phone number or the contact form on their website with your order details.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS


OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706