PRIVACY POLICY

Effective Date: March 2026

At TopKamado, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the EU General Data Protection Regulation (GDPR) and the laws of the Republic of Cyprus.

1. DATA CONTROLLER

The entity responsible for your data is: TopKamado Address: Faneromenis 121, Larnaca, Cyprus Phone: +357 99 59 33 24 Email: [Your Email Address]

2. INFORMATION WE COLLECT

We collect information that you provide directly to us when you make a purchase or create an account:

  • Identity Data: Name, surname.

  • Contact Data: Shipping address, billing address, email address, and phone number.

  • Transaction Data: Details about products you have purchased and payments made. (Note: We do not store your full credit card details; these are processed by secure third-party payment gateways).

  • Technical Data: IP address, browser type, and cookies used for website functionality.

3. HOW WE USE YOUR DATA

We process your information based on the following legal grounds:

  • Contractual Necessity: To process and deliver your order, and to provide customer support.

  • Warranty Obligations: To maintain records of your purchase for the duration of your 20-year ceramic warranty.

  • Legal Compliance: To comply with Cyprus tax and accounting regulations.

  • Consent: To send you marketing updates or newsletters (only if you have explicitly opted in).

4. DATA SHARING & THIRD PARTIES

We do not sell your data. We only share information with trusted partners necessary to run our business:

  • Delivery Partners: Courier services in Cyprus to deliver your grill.

  • Payment Providers: Secure platforms to process your transactions.

  • IT Support: Service providers who maintain our website infrastructure.

5. DATA RETENTION

Because our products carry a 20-year warranty, we retain customer purchase records for at least 20 years to ensure we can verify and honor your warranty claims. General inquiry data is kept only as long as necessary to resolve your request.

6. YOUR RIGHTS (GDPR)

As a resident of the EU, you have the following rights:

  • Right to Access: Request a copy of the data we hold about you.

  • Right to Rectification: Ask us to correct inaccurate information.

  • Right to Erasure: Request that we delete your data (provided it is no longer needed for legal or warranty obligations).

  • Right to Withdraw Consent: Unsubscribe from marketing at any time.

7. COOKIES

Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings or our on-site cookie banner.

8. SECURITY

We implement industry-standard security measures, including SSL encryption, to protect your data during transmission and storage.

9. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at +357 99 59 33 24.